Return Policy
Last Updated: 27 June 2025
At SDF Bird Proofing Services, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the items within 14 days of receipt for a refund or exchange.
- Return Period
You have 14 calendar days from the date you receive your order to notify us of your intention to return an item.
- Eligibility
To be eligible for a return:
- Items must be unused, in the same condition that you received them, and in the original packaging.
- You must provide proof of purchase (order number or receipt).
- Certain products may be non-returnable for hygiene or safety reasons (please contact us if unsure).
- How to Return an Item
To start a return, please contact us at:
📧 Email: stefonfarwell@yahoo.com
📞 Mobile: 07983 772849
Please include your order number and reason for the return.
- Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 14 days.
- Refunds will be issued using the original payment method.
- Delivery charges are non-refundable unless the return is due to our error.
- Exchanges
If you wish to exchange an item, please contact us first to arrange the details.
- Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately with photos, and we will arrange a replacement or refund.
- Contact Us
For any questions about returns, contact:
Email: stefonfarwell@yahoo.com
Mobile: 07983 772849
